Privacy Policy

At A+ Auto Glass, protecting our clients’ privacy and securing their personal information is a top priority. This Privacy Policy explains how we collect, use, store, and protect client data.

1. Information We Collect

We may collect personal information from clients in order to provide automotive glass repair and replacement services. This information may include:

  • Name, address, phone number, and email address
  • Vehicle information (make, model, year, VIN)
  • Insurance claim details (when applicable)
  • Payment and billing information

2. How We Use Information

The information we collect is used for:

  • Scheduling and completing glass repair/replacement services
  • Processing insurance claims
  • Communicating with clients regarding appointments and services
  • Business operations, accounting, and recordkeeping
  • Legal and compliance purposes

We do not sell or share client information with third parties for marketing purposes.

3. Data Security

We take the protection of client information seriously. Security measures include:

  • Password Management: All employee accounts require unique, secure passwords. Passwords must be changed when an employee leaves the company to ensure continued protection of client data.
  • Data Storage: Client information is stored on an external server that is encrypted to safeguard against unauthorized access.
  • Access Controls: Only authorized employees who require information to perform their job duties are granted access to client data.

4. Data Retention

Client information is retained only for as long as necessary to provide services, comply with legal obligations, and maintain business records. When no longer needed, information will be securely deleted or anonymized.

5. Client Rights

Clients have the right to:

  • Request access to the personal information we hold
  • Request corrections or updates to their information
  • Request deletion of their data, subject to legal and contractual obligations

6. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

A+ Auto Glass
974 Commercial Street, Suite 103, Palo Alto, CA 94303

650.320.9022 ext 103
customerservice@aplusglasspro.com